Delivery and Returns

How long will my order take to ship?

We create the majority of our melts to order and we aim to despatch within 2-3 working days.

 

What are your delivery fees?

We offer 1st and 2nd class postage. And free delivery for orders over £30.

1st Class (2-3 Business Days) - £3.60

2nd Class (4-5 Business Days) - £3.30

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What if I am local?

Use code 'LOCAL' at the checkout - Only [DE55/NG17 Postcodes]

Do I receive Tracking?

All items posted out have tracking and will be updated on date of item being dispatched, We ship through Parcels to Go - https://www.parcel2go.com 

Each Tracking items reference will start with P2G..

 

How will I know my order has been despatched?

You'll receive a notification as soon as your order has been despatched. So please keep an eye on your junk folder, just in case.

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Refunds

We are only able to offer refunds within 14 days of the items purchased. 

To be eligible for a return, your items must be unused and in the original packaging.

To complete your return, we require your receipt or some proof of purchase.
 

Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of whether we have approved your return/refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. 
 

Exchange

We will only replace items if they are defective or damaged. But If you need to exchange an item for the same item, please send us an email to orders@icklemelts.co.uk and return your item to retunrs address on your parcel.

Returning of Sale Items 
We only accept refunds and returns on full priced items. 

Gifts
If your item was marked as a gift when purchased and despatched directly to you, you will receive a gift credit for the amount of the return. Once the gift item is received, a gift certificate will be emailed over to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed find out about your return.

Return Address
To return your product, you should post your items to the returns address on your parcel. Can also be found on your CLP Labels.
You will however be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 

If a wrong delivery address has been used?

If your order is dispatched to the wrong address and it has become lost, a new order will need to be placed at your own expense. We will only refund if the parcel is successfully returned to us by Royal Mail.

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We do not accept liability for address errors and encourage you to make sure to check your delivery address is entered correctly at the point of purchase.